Frequently Asked Questions
As a reference tool for a number of potential queries you might have about our training courses, here are the answers to the most commonly asked questions.
Should you need some further information about a particular course, availability or XChange Training in general, simply contact us via email, complete our contact us form, make an enquiry from a course page or call us on 0345 363 1130.
- How much do the courses cost?
- Is post-course support available?
- What are the class sizes?
- What is the difference between scheduled and bespoke training?
- What locations do the courses take place?
- Are you able to come onsite to my premises?
- Can you tailor training to specific requirements?
- Do you have testimonials from clients?
- Whats included with my course booking?
- Do you offer self funding, charity or educational discounts?
- Who actually gives the training?
- What is your cancellation policy?
I've been coming back to XChange Training for all our digital needs not least because the convenient booking service but mainly because the level of expertise from the trainers, who are all industry specialists, is second to none.
Nick Laws, University of Westminster
How much do the courses cost?
It depends on a number of factors including the type of course (scheduled or bespoke), the number of delegates, the length of the course, the level of specialism and the location. The price per delegate for our scheduled courses is shown on the top right of the scheduled course detail page. For our bespoke course options there is a variable range of base prices depending on the number of delegates which is indicated half way down on the right hand side of the bespoke course detail page. Additional costs may apply for onsite training depending on the location.
Is post course support available?
Absolutely! We offer 6 months post-course support to all delegates attending our courses. Should you run into problems or need assistance relating to anything covered during your course, we would be happy to assist you during this time. After your course it is also worth referring to the quality reference manuals provided as part of most XChange Training course bookings. Post course support queries can be sent to email@example.com
What are the class sizes?
To ensure all delegates receive a good amount of time with our instructor we limit class size on our scheduled courses to a maximum of 8. This provides an intimate group setting and gives delegates the opportunity to ask plenty of questions often raising topics that others may not have thought of. Bespoke course group size is arranged to suit your requirements however we generally recommend a maximum of 8 for these also to give time for individual attention for each delegate.
What is the difference between scheduled and bespoke training?
Scheduled courses are group sessions arranged on set dates at our UK training locations with a mix of individual delegates following a set outline. Bespoke courses are private sessions available for small/large company groups or 1-on-1 individuals and arranged to suit your learning and date/location requirements. For further clarification on details of our course types see our scheduled courses and bespoke courses detail pages.
What locations do the courses take place?
We have modern and accessible training facilities situated around the UK with our 2 main training centres for both scheduled and bespoke training located in Farringdon, central London (HQ) and in Piccadilly, central Manchester. Other popular locations for scheduled courses include Newcastle, Bristol, Leeds, Cardiff, Birmingham, Glasgow and Guildford. View our locations page for full details on all venues.
Are you able to come onsite to my premises?
Yes. Our bespoke course options can be held onsite at your premises anywhere throughout the UK and Europe. Bespoke onsite courses means you save on out of office time and the hassle of travel, especially for multiple delegates and the training is also related to your software setup specifics. Onsite training may be subject to additional costs for our trainers' travel expenses depending on the location, however this is always agreed prior to finalising the course booking.
Can you tailor the training to specific requirements?
Yes. We regularly provide entirely bespoke training for small/large groups of delegates or individuals that have specific application or workflow requirements. Tailored courses can vary greatly in content covered from an adapted version of a core outline to include highlighted gaps in knowledge to a fully tailored session based on specialist areas or project criteria. Please get in touch with your tailored requirements and we will send you over a course proposal to best suit your needs.
Do you have testimonials from clients?
We are proud of the consistently positive feedback we receive from our clients and full details of a large number of these can be seen on our customer testimonials page.
Whats included with my course booking?
For all course bookings at our training locations we provide up-to-date computer equipment (Mac & PC) with the latest versions of the associated software technology for your use and there is no need to bring your laptop. At our training venues we provide all delegates with lunch and throughout the day refreshments are available to give yourself a caffeine energy boost when needed! We also provide notepads, pens, and a full technology reference manual or course notes to take away for post-course use.
Do you offer self funding, charity or educational discounts?
For our scheduled courses in London & Manchester we offer a 15% discount to self-funding delegates. Registered charities and educational establishments are also entitled to a 15% discount off the core scheduled courses. This discount structure is not available for bespoke courses. See our promotions page for details of current special offers and confirmation of the full range of available discounts for applicable course bookings.
Who actually gives the training?
All trainers for our courses are Certified instructors and industry experts with an extensive range of experience in the respective technology both in terms of training and real life project application of the skills. XChange Training are an Authorised training centre for Adobe, Maxon, Quark and Enfocus technologies and our Adobe trainers are Adobe Certified Instructors. The knowledge and experience of our trainers gives you the confidence of high quality official training with recommended content.
What is your cancellation policy?
If for whatever reason you decide to cancel or reschedule your course we have sliding scale cancellation policy depending on the notice provided. Bookings can be rescheduled without any charge provided notice of 16+ business days is given ahead of the course start date. Cancellations within the same timeframe are provided with a full refund less a 15% admin charge. The breakdown of sliding scale variations can be found on our terms & conditions page.
Always a great course and a brilliant instructor. Thank you once again for all the training that I've done these past few months. An extremely valuable experience.
Margaret Nolan-Meddings, Miller Insurance Services
I've been on several courses at XChange Training in London and each one has been excellent. The centre itself is very easy to get to from Farringdon station with superb facilities and a free lunch voucher is included on each visit too!
Nick Allen, MoneySupermarket